Managed operations – Complete support for terminals and digital systems

We operate kiosks, payment terminals and digital device networks, supporting their associated hardware and software. Following an assessment of equipment condition and technical requirements, we also establish operational support for existing systems and devices from other manufacturers.

Our service covers fault reporting, remote diagnostics and troubleshooting, on-site repairs and regular maintenance. Support levels reflect equipment functions, site operations and the business impact of downtime. Where outdated infrastructure prevents efficient operation, we also modernise its hardware and software.

Our operational experience includes BKK’s network of more than 300 ticket machines, alongside filling-station and shopping-centre systems. We apply this practical expertise when taking over, renewing and operating your existing equipment fleet over the long term.

An installed system can retain value even when its original supplier no longer provides adequate support. We assess the equipment, available documentation and access rights, then define the requirements for taking over operations.

When hardware, software and connected systems are supported by different providers, diagnosing faults and arranging intervention can become difficult. Coordinated technical support helps manage tasks and clarify responsibilities.

Repeated failures may stem from worn components, outdated software or unsuitable settings. Drawing on operational experience, we recommend repairs and modernisation that support more sustainable performance.

Without device-status information and fault histories, interventions are harder to organise. Within technical constraints, we establish remote access, status monitoring and traceable fault management.

Issues can be reported by telephone and email according to your service package. Our team collects the information needed for investigation, records the report and assigns it to the appropriate specialist.

Our own ticketing system documents investigations and interventions, making previous events and recurring problems searchable.

We remotely check the status of appropriately connected devices and systems. We examine logs, alerts, settings and communication links to identify possible causes.

Remote monitoring helps identify irregularities, determine required parts and expertise in advance and organise on-site tasks more efficiently.

We perform remote interventions within available permissions and technical capabilities. This may include correcting configurations, restarting devices or updating supported software.

For complex problems, our development and integration specialists can join the investigation. Support for external software is defined by available access and manufacturer conditions.

If a fault cannot be resolved remotely, our technicians investigate and repair it on site under the service agreement. Work may involve computers, displays, printers, payment and identification peripherals or mechanical components.

After intervention, we verify the affected functions and document the work completed.

Maintenance is tailored to equipment design and usage. Tasks may include cleaning or replacing filters, checking peripherals, assessing and repairing damage and testing performance.

Regular checks help identify wear and allow necessary repairs to be planned in advance.

During takeover or later operation, we may identify equipment that requires modernisation to remain viable long term. Our retrofit service includes comprehensive hardware refurbishment and software modernisation for ageing terminals from other manufacturers.

Following technical assessment, we define the required work, refurbish or replace affected units and introduce suitable SENSO software and a central back office. We integrate the renewed equipment with your other systems and operate it over the long term.

Alongside Bronze, Silver and Gold packages, we offer custom operational agreements. The appropriate service level depends on the system’s role, traffic, technical condition and the business impact of downtime.

We discuss package suitability during the assessment before operational takeover. The SLA specifies support hours, response times and agreed tasks.

Recommended for systems that need organised fault management, remote assistance and access to on-site service but do not require particularly short response times. Remote troubleshooting begins within one working day and on-site intervention within four working days.

Suitable for systems whose failure can directly affect customer service or sales. Under the package terms, remote troubleshooting begins within four hours and on-site intervention within two working days.

Our shortest response times among the standard packages. Recommended primarily for infrastructure where downtime can significantly affect service. Remote troubleshooting begins within two hours and on-site intervention within one working day.

We create bespoke arrangements for large networks, locations with differing opening hours and specialist technical needs. Agreements may include 24/7 support availability and remote troubleshooting beginning within one hour.

Our standard packages include agreed maintenance, customer service and technical support. For SENSO software environments, licences for specified modules are also included. For third-party systems, necessary licences and manufacturer support conditions are agreed separately during takeover.

For SENSO-MEDIA solutions, operations form an integral part of the service. Specialists familiar with the devices, software and connected systems remain available after implementation.

Direct cooperation between our development and operations teams supports fault diagnosis, software interventions and further development. Operational experience also feeds back into product improvements.

This coordinated expertise also underpins our support for third-party systems: our team investigates issues with an understanding of hardware, software and integration alike.

In the fuel retail solutions we provide for ENVI, payment terminals, pump control and the central back office must work closely together. Our operations consider the entire technical process, from payment to authorising refuelling.

Central status information and transaction data support fault investigation. Remote assistance is complemented by on-site intervention where necessary, according to the service agreement.

At Árkád Budapest, we provide information terminals, navigation solutions, digital advertising displays and a toilet access system. These devices’ performance directly affects visitors’ access to information and services.

Our support covers displays, touch interfaces, payment and access units and associated software. Experience in this high-traffic environment also informs maintenance and on-site service planning.

Our digital systems in shopping centres display advertising, information and interactive content. Operations depend on coordinated support for screens, media players, information terminals and content-management software.

The technical foundation of central content management and regular equipment maintenance together help these surfaces fulfil their communication roles over the long term.

For our toilet access systems, we support reliable coordination between payment terminals, permission management and gate control. Practical on-site experience informs our handling of payment peripherals, access processes and service tasks.

Our public toilet systems have handled more than 5 million transactions, with a total value exceeding HUF 1 billion.

Tell us about your equipment fleet, current support arrangements and operational challenges. Following a technical assessment, we recommend operational terms, an appropriate SLA package and any necessary modernisation.