Szolgáltatások

Services

02 Services
Szolgáltatások

Our services

Support throughout the technology lifecycle

At SENSO-MEDIA, a project does not end with manufacturing a kiosk or payment terminal or delivering software. We support partners with existing equipment modernisation, custom development, system integration, visual customisation, on-site commissioning and long-term operation of installed infrastructure.

Our in-house engineering, software development and operations expertise allows us to manage different technologies as one system. You can work with a single technology partner across modernisation, development, installation and SLA-based operations, without engaging a separate supplier for every task.

Retrofit

Retrofit

  • Equipment fleet assessment
  • Comprehensive hardware refurbishment
  • SENSO software environment
Egyedi fejlesztések

Custom development

  • Custom software development
  • Software integration
  • Hardware integration
Arculatra szabás

Brand customisation

  • Branded user interface
  • Hardware powder coating
  • Advertising video production
Beüzemelés

Commissioning

  • Delivery
  • Installation
  • Training
Rendszerüzemeltetés

Managed operations

  • Customer service
  • Remote monitoring
  • On-site fault resolution
03 New life for existing infrastructure
Új élet a meglévő infrastruktúrának

Retrofit

Modern technology without replacing every device

Completely replacing an operational kiosk or terminal fleet is not always justified. Our retrofit service extends the life of existing equipment by retaining usable hardware, refurbishing necessary components and introducing modern SENSO-MEDIA software.

Retrofit goes beyond repair: hardware upgrades can be complemented by a new user interface, online administration, new functions and external integrations. An older device can once again become a fully functional part of modern digital infrastructure.

Meglévő eszközpark felmérése

Assessing existing equipment

The technical foundation for modernisation

We begin by assessing the technical condition, construction and reuse potential of existing kiosks or terminals. We identify components to retain, repair or replace and the options for introducing new software and functions.

Assessment may cover:

  • Overall technical condition
  • Computer and electronic components
  • Displays and touch interfaces
  • Payment and identification peripherals
  • Communication and network capabilities
  • Compatibility with the new software environment
  • Potential integration with external systems
Hardveres mélyfelújítás

Comprehensive hardware refurbishment

Building on assets worth retaining

We carry out the necessary hardware modernisation based on the technical assessment. Worn or outdated components are repaired or replaced, retaining parts that remain fit for purpose wherever possible.

The aim is a stable hardware environment that supports new software functions, integrations and future development.

SENSO szoftverkörnyezet telepítése és integrációja

Installing and integrating the SENSO software environment

Modern software on renewed hardware

Refurbished equipment can run our proprietary kiosk or terminal software, complemented by an online Back Office or administration interface depending on the application.

We integrate our software with existing peripherals and external systems, allowing renewed equipment to operate within a centrally managed digital system rather than in isolation.

04 Technology adapted to your business wherever possible

Custom development and system integration

Custom features and connected digital systems

Businesses and venues do not all follow the same processes. Our solutions therefore go beyond predefined functions: our in-house development team can extend existing software packages with custom features or create entirely new applications when needed.

System integration connects our technology to external hardware, software and data sources. The goal is a coordinated system in which data and processes connect automatically behind the scenes.

Egyedi szoftverfejlesztés

Custom software development

When standard functionality is not enough

We enjoy creating new solutions. If your operating model or business process is not fully covered by an existing product, our own development team can create custom functions or entirely new software systems.

We adapt technology to your processes, whether you need specialist sales logic, permission management, administration workflows or a new digital service. The system supports your business’s particular requirements instead of imposing a rigid operating model.

Custom development can include:

  • New kiosk or terminal functions
  • Tailored user journeys
  • Custom sales or payment logic
  • Specialist administration interfaces
  • Business-process automation
  • Permission and user-management features
  • Further development of existing SENSO-MEDIA software
  • Entirely new digital services
Szoftverintegráció

Software integration

Continuous data connections between systems

Software integration connects our platforms to external applications, databases and digital services. It enables automatic data flows between previously separate systems, presented to users as a unified service.

For example, a terminal can retrieve products from an external ticketing platform, verify permissions against a corporate database, connect to a payment service or record a transaction in another system.

Systems that can be integrated include:

  • Online ticketing platforms
  • Payment services
  • Enterprise and business-management systems
  • Parking systems
  • Access-control and permission-management platforms
  • External databases
  • Mobile applications
  • Content and information sources
  • API-accessible services
Hardverintegráció

Hardware integration

Software can control physical infrastructure too

External physical devices, as well as software, can integrate with SENSO-MEDIA systems. Their operation can be controlled centrally, and their status and data incorporated into the wider technology workflow.

A successful payment might automatically open an access gate, identification can authorise a fuel pump, or a number-plate recognition camera can send data directly to the parking system.

Hardware that can be integrated includes:

  • Access gates and turnstiles
  • Barriers
  • ANPR cameras
  • Fuel pumps
  • Ticket and card readers
  • RFID and NFC identifiers
  • Payment peripherals
  • Printers
  • Digital Signage displays
  • Other digitally controlled on-site equipment
05 Interactive devices that strengthen a consistent brand identity
Interaktív eszközeink hozzájárulhatnak az egységes márkakép kialakításához

Visual brand customisation

A consistent identity, from screen to hardware

An interactive kiosk or payment terminal is often one of a provider’s key customer touchpoints. Alongside functionality, we can tailor both the equipment and its software to your brand and installation environment.

A custom interface, hardware colours and on-screen motion content together create a consistent, professional brand experience.

UI Branding

UI Branding

An on-brand digital user experience

We can customise kiosk and payment-terminal interfaces to your identity. Beyond colours, graphics and typography, the overall appearance can fit naturally within your existing online and offline communication.

Interface customisation includes:

  • Applying brand colours throughout the interface
  • Using your logo and graphic elements
  • Using the typeface specified in your brand guidelines
  • Following or creating a custom icon system
  • Branded welcome screens and video production
Hardverek porfestése

Hardware powder coating

Custom colours for physical equipment too

Kiosk and payment-terminal enclosures can be powder-coated to match your brand or interior design. The hardware can become an integral part of the surroundings and brand identity rather than an unrelated technology fixture.

Custom colours can also make a terminal easy to recognise from a distance as an information, sales or service point.

Reklámszpotok készítése

Advertising video production

Motion content for large displays

Our graphics team creates logo animations, short advertisements and other brand-building motion content. These turn interactive kiosk and payment-terminal screens into communication and advertising surfaces when not in active use.

Common content formats:

  • Logo animation
  • Advertisements for a specific product or service
  • Short promotional videos focused on a brand or business activity
  • Information animations and explanatory content
  • Campaign-specific motion creatives

We professionally deliver and install our equipment and systems so they work correctly from day one

06 Commissioning
Beüzemelés

We put the delivered technology into operation

Commissioning is part of implementing the system we supply, rather than an optional extra. Once hardware is manufactured and software configured, we arrange delivery, installation, operational checks and essential operator training.

The aim is to hand over a configured system ready for use.

Szállítás

Delivery

Safe transport to the installation site

Delivery of manufactured and prepared equipment is tailored to each project. Transport methods and conditions depend on factors including device dimensions, weight, quantity and the distance to the installation site.

Telepítés

Installation

Professional on-site commissioning

At a properly prepared site, our team installs, connects and configures equipment and checks its operation.

The customer is responsible for preparing the installation site. We provide the technical information and requirements in advance, including power, network, mounting and other infrastructure needs, so the site can be ready for installation.

Oktatás

Training

The knowledge needed for everyday use

As part of commissioning, we train the staff who work at the site in basic equipment use. We demonstrate key kiosk or terminal functions and straightforward operator tasks that can be performed locally without specialist technical expertise.

Training may cover:

  • Basic equipment operation
  • Start-up and shutdown procedures
  • Simple on-site checks
  • Managing consumables
  • Essential operator tasks
  • Fault-reporting procedures
07 We continue supporting your system after installation
A telepítés után is a rendszer mögött állunk

Managed operations

Continuous support for stable operations

For large equipment fleets and complex digital infrastructure, successful installation is only the start of long-term operation. Our services support the ongoing availability of kiosks, terminals and their software environments.

We support operations at multiple levels, from fault reporting and remote diagnostics to on-site repairs. SLA packages align response times and support availability with the importance of each system.

Ügyfélszolgálat

Customer service

Structured fault reporting and direct support

Problems with installed systems can be reported by phone and email during the periods specified in the operational agreement.

A structured reporting process directs issues to the right specialist, helps determine the necessary intervention quickly and keeps resolution progress traceable.

Távoli monitoring és hibaelhárítás

Remote monitoring and troubleshooting

Many issues can be addressed without a site visit

Online systems can be monitored remotely, allowing many irregularities to be diagnosed and, in some cases, resolved without on-site intervention.

If a problem originates in software or requires deeper investigation, our experienced developers can join troubleshooting directly. This is particularly valuable for systems whose hardware and software we developed ourselves.

Remote support includes:

  • Checking device status
  • Investigating logs and error data
  • Reviewing configurations
  • Remote intervention
  • Diagnosing software faults
  • Developer support
  • Remote software updates
Helyszíni hibaelhárítás

On-site fault resolution

When physical intervention is required

If an issue cannot be resolved remotely, our technicians provide on-site intervention under the relevant SLA package or operational agreement.

This may involve inspecting or replacing faulty components, repairing peripherals, resolving mechanical problems or other service work needed to restore operation.

08 Service levels tailored to your needs

SLA service packages

We offer three standard operational packages—Bronze, Silver and Gold—alongside custom SLAs. The packages primarily differ in support availability and agreed start times for remote and on-site troubleshooting. Service levels can therefore reflect system traffic, business importance and required availability.

Every operational package includes:

Maintenance

Cleaning and replacing filters, assessing and repairing damage, performance testing and checking external peripherals

Software licence

Statistics module, network-management communication, Senso Service, Senso Player, Senso Digital Signage Systems 2.0

Availability

Telephone customer service, help desk and on-site troubleshooting according to the SLA package

Bronze

Reliable essential support

Bronze provides suitable support for infrastructure that needs structured assistance and access to remote and on-site troubleshooting but does not require particularly short response times.

Fault-reporting hours
Working days, 6:00–22:00
Remote troubleshooting begins
Within 1 working day
Remote troubleshooting during periods marked in yellow
Charged per incident
On-site troubleshooting begins
Within 4 working days
On-site troubleshooting during periods marked in yellow
Individual site visits available on request
Bronze SLA

On-site and remote troubleshooting are available under the conditions specified in the package.

Customers may report faults by phone. Reported issues are addressed during SLA support hours, or for an emergency surcharge, whether remote troubleshooting or a site visit is required.

During this period, our system accepts fault reports by email only.

Silver

Faster responses for everyday operations

Silver suits systems where a failure can directly affect customer service or business operations, making shorter response times appropriate.

Fault-reporting hours
Working days, 6:00–22:00
Remote troubleshooting begins
Within 4 hours
Remote troubleshooting during periods marked in yellow
Charged per incident
On-site troubleshooting begins
Within 2 working days
On-site troubleshooting during periods marked in yellow
Individual site visits available on request
Silver SLA

On-site and remote troubleshooting are available under the conditions specified in the package.

Customers may report faults by phone. Reported issues are addressed during SLA support hours, or for an emergency surcharge, whether remote troubleshooting or a site visit is required.

During this period, our system accepts fault reports by email only.

Gold

Support for critical systems

Gold provides the fastest response times and widest remote-support availability of the three standard packages. It is primarily suited to high-traffic or business-critical infrastructure where minimising downtime is a priority.

Fault-reporting hours
Working days, 6:00–22:00
Remote troubleshooting begins
Within 2 hours
On-site troubleshooting begins
Within 1 working day
On-site troubleshooting during periods marked in yellow
Individual site visits available on request
Gold SLA

On-site and remote troubleshooting are available under the conditions specified in the package.

Customers may report faults by phone. Reported issues are addressed during SLA support hours, or for an emergency surcharge, whether remote troubleshooting or a site visit is required.

During this period, our system accepts fault reports by email only.

Custom SLA

When standard packages do not cover your needs

For larger networks, facilities with different opening hours or specialist business requirements, we can establish an arrangement beyond Bronze, Silver and Gold. A custom SLA adapts availability, remote and on-site response times, maintenance and other operational terms to your needs.

Fault-reporting hours
As agreed – up to 24/7
Remote troubleshooting begins
As agreed – potentially within 1 hour
On-site troubleshooting begins
As agreed
09 From modernisation to everyday operation
Az AllPay útja a tervezéstől a használatig

One partner throughout the lifecycle

We build systems and support them for the long term

SENSO-MEDIA’s service model lets you work with one technology provider from modernising existing infrastructure through custom development, integration, visual customisation and on-site commissioning to long-term operation.

With our own hardware, software, integration and operations expertise, development requests and faults do not require you to coordinate separate manufacturers, developers and service providers. Specialists who know the system can participate directly, managing its whole lifecycle efficiently through a unified approach. This offers partners simpler operations and more reliable systems and process management.