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Information, navigation and services in one interface
SENSO Generic Info is a modular information software platform for shopping centres, urban locations, office buildings, event venues and transport hubs. It connects visitor information, on-site navigation, digital advertising, promotional tools and integrated services in one system, making the information kiosk an active part of the visitor experience and the site’s business operations.
A clear, multilingual interface helps visitors find shops, services and events. Optional modules let them transfer selected routes, coupons and purchases in progress to a mobile phone, while content and campaigns are managed centrally. Usage data helps operators understand visitor needs, assess feature popularity and develop their digital offering more effectively.
SENSO Generic Info provides a centrally monitored, flexibly expandable digital environment supporting wayfinding, self-service and access to on-site services.
route searches on our kiosks every month
information kiosks installed
digital devices under operation
years of operational experience
Our team develops the kiosks, software and online back-office system and provides coordinated integration and operational support. Information, navigation and connected services deliver a consistent user experience and clearer operations.
Interactive maps, free-text search and categorised content help visitors find their way. They can quickly locate a shop, service or destination and view the route to it.
Optional mobile continuation lets visitors transfer a process started at the kiosk to their phone using a QR code. They can take directions with them, save coupons or complete a purchase on their own device.
Usage statistics and campaign data show which content and features attract the most interest. The results support informed improvements to information, promotions and available services.
Digital advertising, coupons and integrated service sales turn the kiosk into a commercially useful interface. The venue’s own offers and its partners’ services can reach interested visitors directly.
A multilingual interface, repositionable controls and accessible route planning make the system convenient for more visitors. High-contrast display, audio support and an optional AI assistant can further support independent information access.
Coordinated hardware and software for comfortable use
Our in-house-designed and manufactured kiosks are the central hardware components of interactive information delivery. Premium components, large screens and equipment matched to our software serve the needs of both visitors and operators.
Engaging information in indoor spaces
In-house-designed kiosks with large touchscreens for shopping centres, office buildings and institutions. Single- or dual-screen configurations can match visitor traffic while providing a convenient interface for navigation, information searches and interactive services.
Interactive information points for outdoor locations
Information devices designed for outdoor use in urban spaces, visitor centres and facility entrances. Hardware adapted to environmental conditions makes local information, routes and digital services easy to access outdoors.
New features on existing digital infrastructure
SENSO Generic Info can run on other manufacturers’ kiosks where technical conditions permit. We assess device condition and equipment, upgrade hardware where necessary, install the software and connect kiosks to central administration.
The right device for every location
Our kiosks are available in several configurations, allowing selection according to the installation environment, available space and visitor traffic.
Multiple forms of interaction in one device
Depending on the selected device’s configuration, an NFC Engagement Module, coupon printing or voice communication can complement touchscreen information features.
Designed together for smooth operation
We develop kiosks and their software as one solution. Coordinating the screen, interface and peripherals enables simpler use, flexible configuration and more efficient technical support.
The central platform for interactive visitor experiences
Our in-house software suite brings information, navigation, digital media and connected services into one system. Centrally managed and brandable, it can be extended with mobile journeys, promotional features and a voice-controlled AI assistant to suit the location.
Information and navigation at a touch
Maps, route planning, store and service search, detailed listings, events and coupons in one clear interface. Brand customisation, multilingual content and accessibility options help visitors find information independently.
Central management of content and devices
On-site information, media content, campaigns and device status can be managed through one online interface. Permission levels, scheduled content and usage statistics simplify daily work and the monitoring of multiple locations.
Connecting visitor journeys
External systems and providers can connect to the platform, adding functions such as ticketing or parking. With optional Smart Checkout, a basket created on the kiosk can be transferred by QR code to a phone, where the customer completes payment on their own device.
Important information is always within easy reach
Responsive, resizable content elements, multilingual display and widgets showing weather, time, name days or exchange rates help visitors access useful information.
Independent information access for more people
Alongside accessible routes and interfaces, voice support can be added. The optional AI module answers natural-language questions with spoken responses to help users find information.
From one kiosk to a multi-site network
The platform can grow with new devices, locations, providers and features. Administration can be hosted in the cloud or on a local server, according to the operator’s requirements.
Supporting our partners from planning to daily operation
SENSO-MEDIA creates a digital environment suited to the venue’s operations and communication objectives. Kiosks, information software, central content management and related services work as one solution. Coordinated work by our hardware and software developers and operations specialists enables simpler implementation, clear responsibilities and effective support. Partners can launch with the features their location needs and later add services, integrations or kiosks. Existing infrastructure can adapt to changing visitor requirements and new business opportunities.
Adapted to the location and visitor needs
We assess the site, existing digital devices and available services, then design the required hardware and software environment. Navigation points, content structures and integrations are planned around visitor journeys.
An information system ready to use
We install the kiosks, configure the software and set up central administration. Handover training covers content updates, campaign management and basic operational tasks so your staff can use the system independently.
Long-term operational support
Under the selected SLA package, we provide customer support, remote monitoring and software troubleshooting. On-site technical assistance and regular maintenance are also available where required, supporting reliable operation and long device life.
Optional SENSO Generic Info solutions allow visitors to continue their journey on mobile, make purchases more easily, request voice assistance or earn loyalty points for their activities.
The kiosk experience continues on mobile
Transfer routes, coupons and information journeys to a visitor’s own phone by QR code, keeping selected content accessible after they leave the kiosk.
Start shopping at the kiosk, pay on mobile
A basket assembled from integrated providers’ offerings can be transferred to a phone, letting customers complete payment on their own device without an on-site POS terminal.
Natural conversation to support visitors
An optional voice-controlled information module, presented by a real or animated character, that uses kiosk content to provide spoken guidance.
Valuable rewards for visitor activity
A loyalty points system that can be embedded in a mobile app. It awards predefined points for selected interactions, redeemable for exclusive content, priority purchasing rights or discounts.
Connected to our other systems, SENSO Generic Info can create a unified digital service environment. On-site information can be complemented by mobile services, parking, access control, interactive promotions and ticketing.
The venue’s services in one mobile app
Information, offers and digital services organised in a mobile app and accessible on visitors’ own devices, maintaining a connection between the venue and its users.
Coordinated parking and access control
Vehicle and pedestrian access, parking and entitlement management solutions that connect with on-site information to support arrival and use of the venue’s services.
Digital interaction with a single tap
Compact NFC interaction points for digital content, coupons, loyalty points, surveys and promotional games, on kiosks and elsewhere across the venue.
Self-service ticket purchases on site
Touchscreen ticket vending machines let visitors purchase admission independently. Connected with the information system, they support the journey from discovering programmes to buying tickets.
Every visitor interaction can help improve services
SENSO Generic Info usage data helps operators understand what visitors search for, which services interest them and how they respond to campaigns. Central statistics allow content, promotions and digital services to be adapted to actual usage patterns.
Content and campaigns can be updated centrally, while scheduled display reduces the need for routine manual intervention.
Interaction data helps identify popular offers and features, supporting the optimisation of promotions and advertising content.
Understanding visitor activity and search behaviour supports more informed decisions about content, services and infrastructure development.
More than 20 shopping centres across Hungary rely on our information and navigation system, which forms the foundation of SENSO Generic Info. Every day, our solutions help visitors find stores, services and on-site information while supporting operators’ information and content management tasks.
We developed SENSO Generic Info using the development and operational experience gained at these locations. Visitor behaviour, partner feedback and daily operational requirements have all shaped the interface and features. The platform extends our proven information and navigation solutions with new mobile-continuation workflows and integratable services.
Information and navigation in a high-traffic environment
At Árkád Budapest, SENSO-MEDIA supports visitor information with digital signage infrastructure, information terminals, navigation and a custom content management platform. These solutions help visitors find shops and services and present current information and digital media.
In a busy shopping centre, straightforward interaction, fast information retrieval and centrally updateable content are essential. Coordinating interactive navigation and digital communication supports visitors and operators alike. Experience gained at these locations plays a key role in developing our information solutions.
We apply this practical knowledge to SENSO Generic Info. Our modular platform can adapt to facilities of different sizes, diverse visitor needs and varied operating environments.
